Lesson 01 - Introduction
- Introduction
- Why the way you communicate is so important
- What you should Track in your Office
Lesson 02 - Phone Training
- Basic Skills and Etiquette
- The New Caller
- Other types of calls
- When the front office calls
Lesson 03 - Scheduling Skills
- Scheduling Principles
- Block Scheduling
- Hygiene Scheduling
- Giving Appointments
- Unscheduled Treatment
- Schedule Problems
Lesson 04 - Staying in Touch with the Patients
- Reminders
- Reactivation System
- Loyalty Programs
Lesson 05 - Payments and Collection
- Patient Balances and Discussing Money Issues
- Improving your collection
Lesson 06 - Patient Service
- Fundamentals of Patient Service
- New patient Journey
- The 4 different types of patients
- VIP Patient Service Excellence
- Treatment Coordination
- Patient Control
- Other PatientExperiences
- key Moments of thePatient Experience
- How to stimulate referrals
- Patient ReferralScript Step-by-Step
- How to get ConvincingPatient Testimonials
- Patient SatisfactionSurvey to improve constantly
- Upselling Strategy
Lesson 07 - Patient Control and Communication
- Basics of PatientCommunication
- Active Listening
- What language to usefor patients
- A simple idea on howto handle objections
- Why are patientsunsatisfied
- The Angry Patient
- The IndecisivePatient
Lesson 08 - Team Building
- The difference between your Office Mission and VisionStatement
- Staff Meetings
- Team BuildingActivities
- Incentive Plans
Lesson 01 - Introduction
- Introduction
- Why the way you communicate is so important
- What you should Track in your Office
Lesson 02 - Phone Training
- Basic Skills and Etiquette
- The New Caller
- Other types of calls
- When the front office calls
Lesson 03 - Scheduling Skills
- Scheduling Principles
- Block Scheduling
- Hygiene Scheduling
- Giving Appointments
- Unscheduled Treatment
- Schedule Problems
Lesson 04 - Staying in Touch with the Patients
- Reminders
- Reactivation System
- Loyalty Programs
Lesson 05 - Payments and Collection
- Patient Balances and Discussing Money Issues
- Improving your collection
Lesson 06 - Patient Service
- Fundamentals of Patient Service
- New patient Journey
- The 4 different types of patients
- VIP Patient Service Excellence
- Treatment Coordination
- Patient Control
- Other PatientExperiences
- key Moments of thePatient Experience
- How to stimulate referrals
- Patient ReferralScript Step-by-Step
- How to get ConvincingPatient Testimonials
- Patient SatisfactionSurvey to improve constantly
- Upselling Strategy
Lesson 07 - Patient Control and Communication
- Basics of PatientCommunication
- Active Listening
- What language to usefor patients
- A simple idea on howto handle objections
- Why are patientsunsatisfied
- The Angry Patient
- The IndecisivePatient
Lesson 08 - Team Building
- The difference between your Office Mission and VisionStatement
- Staff Meetings
- Team BuildingActivities
- Incentive Plans