Dental Patient Communication: Boosting Treatment Acceptance

Dental Patient Communication: Boosting Treatment Acceptance

Lesson 01 - Introduction

  • Introduction

Lesson 02 - Communication Basics

  • Basics of Patient Communication
  • What language to use for patients
  • The Keywords of Closing
  • Why asking questions is important in selling
  • Why the way you communicate is so important

Lesson 03 - The Buying Habits

  • 5 reasons patients don't buy your treatments
  • 3 reasons why patients buy your treatments

Lesson 04 - Psychological Rules

  • The Psychology of saying Yes
  • Create Ideal Acceptance Conditions
  • Pre-suation Principles

Lesson 05 - The Processes

  • The Closing Sequence
  • The 5 Steps of the Communication Process

Lesson 06 - The Presentation

  • Basic Thoughts on Treatment Presentations
  • Powerful Questions during the Presentation
  • 3 Step Technique for Patients to say Yes
  • Overcoming Barriers during the Presentation
  • Mistakes during the Case Presentation

Lesson 07 - Additional Tips and Tricks

  • Active Listening
  • Gift-Wrap your Value
  • Small Tips and Tricks for Case Presentations

Lesson 08 - The Objections

  • Your First No
  • A simple idea on how to handle objections
  • Most common Objections and how to handle them

Lesson 09 - Special Situations

  • When the Patient asks
  • The Indecisive Patient
  • The Angry Patient

Lesson 01 - Introduction

  • Introduction

Lesson 02 - Communication Basics

  • Basics of Patient Communication
  • What language to use for patients
  • The Keywords of Closing
  • Why asking questions is important in selling
  • Why the way you communicate is so important

Lesson 03 - The Buying Habits

  • 5 reasons patients don't buy your treatments
  • 3 reasons why patients buy your treatments

Lesson 04 - Psychological Rules

  • The Psychology of saying Yes
  • Create Ideal Acceptance Conditions
  • Pre-suation Principles

Lesson 05 - The Processes

  • The Closing Sequence
  • The 5 Steps of the Communication Process

Lesson 06 - The Presentation

  • Basic Thoughts on Treatment Presentations
  • Powerful Questions during the Presentation
  • 3 Step Technique for Patients to say Yes
  • Overcoming Barriers during the Presentation
  • Mistakes during the Case Presentation

Lesson 07 - Additional Tips and Tricks

  • Active Listening
  • Gift-Wrap your Value
  • Small Tips and Tricks for Case Presentations

Lesson 08 - The Objections

  • Your First No
  • A simple idea on how to handle objections
  • Most common Objections and how to handle them

Lesson 09 - Special Situations

  • When the Patient asks
  • The Indecisive Patient
  • The Angry Patient